Refund policy

Return and Refund Policy: We understand that receiving a damaged item can be frustrating, and we want to make the return process as smooth as possible for you. If you receive an item that is broken due to no fault of your own, you are eligible to return it for a replacement item. Here is a detailed outline of our return process:

1. Contact us at tcj.vegas@gmail.com to request a Return Merchandise Authorization (RMA) number. In your email, please provide your order number, a description of the damage, and pictures of the damaged item.

2. Our team will review your request and provide you with an RMA number if the return is approved.

3. Once you receive your RMA number, securely package the item in its original packaging and include the RMA number on the outside of the package.

4. Ship the item back to us using a trackable shipping method. Please note that the customer is responsible for return shipping costs.

5. Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will send you a replacement item as soon as possible.

If you have any questions or concerns about our return policy, please do not hesitate to reach out to us at the provided email address. Thank you for shopping with us, and we appreciate your understanding.