Shipping policy

1. Processing Time for retail orders: Orders are typically processed and shipped within 1-5 business days after payment is received. Please note that processing times may vary during peak seasons or promotional periods.

1a. Processing Time for wholesale orders: Orders are processed and shipped as the order comes in. Wholesale orders are made to order and can take anywhere from 7 to 14 days for thew order to ship after being placed. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Methods: We offer standard shipping through our preferred carriers. You will have the option to select your preferred shipping method during the checkout process.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs for your order at checkout before completing your purchase.

4. Delivery Time: Delivery times vary depending on the shipping method selected and the destination address. Standard shipping typically takes 3-7 business days for domestic orders. International orders may take longer to arrive.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

6. Shipping Restrictions: We currently only ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses.

7. Shipping Updates: In the event of any delays or issues with your shipment, our customer service team will notify you promptly and work to resolve the issue as quickly as possible.

8. Returns and Exchanges: If you need to return or exchange an item, please refer to our Returns Policy for instructions on how to proceed. Shipping costs for returns or exchanges are the responsibility of the customer.

If you have any questions or concerns about our shipping policy, please contact us at [email address]. Thank you for choosing TCJ, LLC dba DragonLand for your shopping needs.